3+ day, 13+ hour ago   (904+ words) My youngest daughter has a talent for destruction. Specifically, umbrellas. After her third one snapped in under a minute, I gave up on the search bar entirely and described the problem to my AI agent: a six-year-old who treats umbrellas…...

3+ day, 23+ hour ago   (401+ words) Certinia today unveiled the System of Action for services businesses, which understands context, applies judgment, and then acts on trusted data and reasoning, so that every decision drives toward real business outcomes. “Organizations that connect management efficiency gains to delivery…...

3+ day, 23+ hour ago   (611+ words) Satisfaction surveys only see the 3 to 5% of customers who answer. Predictive marketing tools only read transactions and CRM data. Actionable’s approach is to work on 100% of the base and on the entire purchase journey, operational data included: every customer gets…...

2+ week, 2+ day ago   (233+ words) LiveNexus Agent Assist is a browser-based execution layer that works across an organization’s existing CRM, contact center and knowledge systems, without requiring complex integration or platform changes. The technology observes each interaction as it happens, recommends the next best action,…...

3+ week, 3+ day ago   (1511+ words) Customer experience goals lift or limit business results — due to natural consequences of unsiloed or siloed thinking. A recent example is CX AI. “Too many companies are using AI to cut costs, not solve [customers’] problems,” said Isabelle Zdatny, author…...

3+ week, 4+ day ago   (437+ words) Customer Think Talkdesk®, Inc. today announced Talkdesk for Financial Centers, a new solution that transforms the bank branch into a connected extension of the customer journey. By unifying digital, contact center, and branch interactions, Talkdesk gives frontline employees the customer…...

3+ week, 4+ day ago   (317+ words) New integration means no middleware, lower latency, and AI agents built to suit any enterprise’s unique workflows Healthcare contact centers are ready for a new standard. Patients expect fast, accurate answers at any hour, and AI helps make that possible…...

4+ week, 1+ day ago   (773+ words) Sit with that for a second. Buyers have more information than ever before, and less confidence in it than ever before. For the teams that work to facilitate the buying process and build buyer confidence, this is an incredible opportunity....